Privacy Policy

1. Overview & Compliance

JobDrop ("we", "our", or "us") is dedicated to safeguarding your personal information in strict compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and Apple App Store Guideline 5.1.1.

This Privacy Policy details how we collect, store, process, and protect information when you use the JobDrop mobile application and associated telephony services.

2. Information We Collect

We collect only the minimum data strictly required to intercept missed calls and route recovered job leads to your phone:

• Account Identifiers: Your work email (or Apple ID Private Relay / Google OAuth email), business or trading name, trade category, and designated mobile number.
• Telephony & Lead Data: When a customer calls your forwarded line (*004*), we receive their caller ID phone number, timestamp, and their subsequent SMS replies (including suburb location, description of problem, and photos of the repair or job site).
• Device Fingerprint (`jobdrop_device_uid`): A cryptographically generated local hardware token used to maintain your silent session and deter free-trial fraud.
• VIP Contacts Whitelist: Numbers that you explicitly designate to be excluded from automated AI replies (e.g., family, builders, suppliers).

3. How We Use Your Data

Your information is used strictly to operate the JobDrop service:

• Delivering the instant 3-second automated SMS reply when your hands are full or you are on tools.
• Extracting customer repair descriptions and job photos to generate clear lead cards in your dashboard.
• Sending transactional confirmation emails and trial activation receipts.
• Dispatching 1-tap quotes and schedule times when you approve a customer job.

4. Zero Selling of Personal Data

We believe tradies should own their own client relationships. We do not sell, rent, license, or monetize your personal data or your customers' contact information to third parties or advertising networks. Ever.

5. AI Processing & Third-Party Infrastructure

To provide responsive, natural SMS intake, messages are processed through secure enterprise infrastructure:

• AI Model Processing: Customer SMS text and damage photos are parsed by Google Gemini API strictly to extract problem summaries, urgency, and suburbs. Data sent to the AI API is not used to train foundational models.
• Telecommunications: Real SMS messages and call events are transmitted through licensed carrier interconnects (Twilio and Australian telecom networks).
• Encrypted Database: Encrypted in transit via TLS 1.3 and at rest via AES-256 in ISO 27001 certified data centers.

6. Account Deletion & Data Erasure (Apple Guideline 5.1.1)

You have full ownership of your data. You can exercise your right to erasure at any time directly inside the JobDrop mobile application:

• Navigate to Settings → Support & Compliance → Permanently Delete Account & Data.
• Tapping delete permanently wipes your local device cache, business profile, carrier forwarding line, lead history, and stored customer conversations.

7. Data Security

We maintain stringent physical, electronic, and procedural safeguards. Access to lead data is restricted via authenticated API tokens, and all communication between the JobDrop app and our servers is secured with HTTPS and WebSocket SSL encryption.

8. Privacy Officer Contact

If you have any questions or requests concerning your data privacy or wish to lodge an inquiry under the Australian Privacy Principles, please contact our Privacy Officer:

Email: jobdropsupport1@gmail.com

Legal Inquiries: jobdropsupport1@gmail.com